Client Satisfaction

The Collection Agency of Choice® - Client satisfaction is our top priority.

As a Client-focused organization we are committed to become an extension of our Client's brand.  Our Client Engagement Teams bring our Mission, Vision and Values to life, which is our ultimate measure of success, for both our Clients and their Consumers.  In our annual Client Report Card (satisfaction survey), 98% of our clients rate our overall performance above average or execllent.  

Compliance

Doing the right thing, at the right time, the right way.

ConServe's business practices and employee actions will comply with all laws and regulations governing our industry. This includes compliance with FDCPA, FCRA, GLBA, HIPAA, FERPA, The Privacy Act of 1974, and all other applicable regulations regarding privacy and confidentiality of sensitive information managed or held by ConServe.

ConServe is ACA International Blueprint Quality Management System Certified, less than 1% of all collection agencies have earned this distinction. ConServe is also FISMA Compliant and has achieved SSAE 18 SOC 1 Type 2 and SSAE 18 SOC 2 Type 2 engagements.

Data Security

Your data is safe and secure, period.

ConServe has more than 1,000 information security controls in place and is compliant with the strict security guidelines and audits required by the U.S. Department of Education. In conjunction with Federal contract requirements, ConServe maintains FISMA (Federal Information Security Management Act) 3rd party certification, which complies with all NIST (National Institute of Standards and Technology) 800-53 standards and guidelines. All of these controls ensures that our Client data is safe and secure.

People

We work as a team, together we can accomplish anything.

At ConServe, our employees are our most valuable asset; we recruit, hire, develop and promote the very best. ConServe provides continuous training for all employees, thereby empowering them to deliver exemplary service in a consistent, compliant, and professional manner.

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Performance

Top performer with our Clients.

ConServe is a top performing accounts receivable management company with the numbers to prove it. Our innovative recovery solutions, the result of leveraging performance data analytics with state-of-the-art technology, enables us to develop win-win scenarios for our Clients and their Consumers.

Technology

State-of-the-art collection platform and industry leading data analytics.

ConServe has emerged as a leader in connecting with Consumers and communicating the right thing, at the right time, in the right way. We optimize recovery performance for our Clients by leveraging our investments in a world-class recovery platform, voice recognition technologies, and industry-leading predictive analytic experts.