Improve your collection process and stay updated on industry trends by exploring our blogs which feature a variety of insightful topics.

This website contains articles and third-party links posted for informational and educational value. ConServe is not responsible for information contained within any of these materials. Any opinions expressed within materials are not necessarily the opinion of, or supported by, ConServe. The information in these materials should not be considered legal advice, and is not intended to be a full and exhaustive explanation of the law in any area. This information should not be used to replace the advice of your own legal counsel.

Transforming Your Debt Collection Strategy with a Customer-Centric Approach

Learn how to transform your debt collection strategy with a customer-centric approach. Discover effective methods to improve customer relationships while successfully managing debt recovery.
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A Preview Of The Must Attend Spring & Summer Conferences For Credit Union Collection Professionals

A Preview of the Must-Attend Spring & Summer Conferences for Credit Union Collection Professionals

In today's digital world, where we can quickly access an array of resources and knowledge, you might wonder: "Why bother attending conferences in person?"
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Successfully Managing Your Vendor Relationships

Successfully Managing Your Vendor Relationships

The first step in successfully managing your collection agency vendors is to ensure you’re partnering with the right vendors. With more than 6,000 collection agencies in...
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Maximizing Returns The Benefits Of Consolidating Collections

Maximizing Returns: The Benefits of Consolidating Collections

If your institution is currently partnering with collection agencies, it’s essential to annually review your recovery process. We have found that financial institutions typically engage with...
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The Growing Demand For Debt Collection Services Insights From Our Annual Industry Survey

The Growing Demand for Debt Collection Services: Insights From Our Annual Industry Survey

Did you know that over 60 million Americans have a debt in collections? As a result, the need for debt collection services continues to grow year-over-year....
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What To Look For In A Well Designed And Effective Information Security And Privacy Program

What to Look for in a Well-Designed and Effective Information Security and Privacy Program

As the Chief Information Officer at ConServe, my role is to deliver an IT environment and organization that positions ConServe to meet its strategic goals for...
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Prioritizing Data Security To Safeguard Your Credit Union Members

Prioritizing Data Security to Safeguard Your Credit Union Members

As data breaches continue to rise in sophistication, credit unions face increasing concerns about data security. In such a dynamic and uncertain environment, credit unions must...
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The Fall Credit Union Conferences Collection Professionals Won’t Want To Miss!

The Fall Credit Union Conferences Collection Professionals Won’t Want to Miss!

Participating in the right conference can be a game-changer for your professional and personal growth. However, discovering the perfect event in the credit union community can...
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Aligning Your Credit Union With The Socially Conscious Consumer

Aligning Your Credit Union with the Socially Conscious Consumer

According to Vericast's Consumer Report, 54% of consumers say they are more likely to be loyal to a company that has ethical business practices or is...
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A Focus On Financial Literacy Guiding Your Members To Financial Suc

A Focus on Financial Literacy: Guiding Your Members to Financial Success

The past few years have been filled with unusual economic challenges – leaving many in dire straits. Especially hard hit, were those whose fiscal houses were...
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Techniques To Build And Maintain Your Collections Team

Techniques to Build and Maintain Your Collections Team

Attracting and retaining top talent has always been a challenge for many employers, and recent economic factors has only added to the complexity.
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2023’s Most Anticipated Spring And Summer Conferences For Credit Union Collection Professionals

2023’s Most Anticipated Spring and Summer Conferences for Credit Union Collection Professionals

The right conference can offer tremendous growth opportunities – both personally and professionally. As you begin to put your 2023 conference plan and schedule together, be...
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Customer Service Trends To Retain And Grow Your Business

Customer Service Trends to Retain and Grow Your Business

As consumers’ habits change, the methods in which they bank, including how and where, continues to evolve. As a result, delivering stand-out customer service is more...
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Collection Industry Survey Results

Collection Industry Survey Results

With more than 28% of Americans having at least one debt in collections, the need for debt collection services is undeniable and continues to grow year-over-year.
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Millennials And Gen Z

Millennials & Gen Z: Credit Union Strategies for These New Generations

As millennials and Gen Z continue to increase in influence, credit unions need to recognize the tendencies and habits of these younger generations, as they’re quickly...
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Get The Most Value Out Of Your Collection Agencies

Get the Most Value Out of Your Collection Agencies

The economics of the relationships you have with your collection agencies can go a long way toward getting the best possible recovery results. Here are three...
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The Secrets To ROI Revealed

The Secrets to ROI Revealed

Collections is inevitable for any credit union, no matter how conservative an institution’s lending standards may be. According to Experian, consumer debt continues to be on...
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Streamline Your Agencies To Increase Your ROI

Streamline Your Agencies to Increase Your ROI

If you are already working with collection agencies, now is the time to re-examine your processes. We have found that credit unions typically award around 5...
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