At ConServe, we adhere to the highest measures of quality, consistency, and performance standards in everything we do.

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Top Performance Ranking with U.S. Federal Government

ConServe has been ranked as a top performer by the U.S. Federal Government during specific performance periods.

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Client Satisfaction

We conduct an annual online Client Report Card (satisfaction survey) that focuses on four key areas: Communication, Service, Reporting and Overall Performance.

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Blueprint Quality Management System® - Certified Agency

ConServe has consistently achieved the ACA International Blueprint Quality Management System® certification.  Currently only 1%, of the more than 6,000 collection agencies, have achieved this certification.

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SSAE 18/SOC 1 Type 2 and SSAE 18 SOC 2 Type 2 Engagements

ConServe completes SSAE 18 SOC 1 Type 2 and SSAE 18 SOC 2 Type 2 engagements, conducted by a third-party auditor, annually. The SOC 1 and SOC 2 reports evaluate controls at a service organization that are relevant to the security, availability, and processing integrity of a service organization’s system. In addition, the reports also evaluate the confidentiality of the information and the privacy of personal information that the service organization’s system controls.

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FISMA Compliant

In accordance with the U.S. Department of Education and in conjunction with Federal contract requirements, ConServe is compliant with the Federal Information Security Management Act (FISMA).  ConServe’s comprehensive Information Security Program is structured to align with the information security standards and guidelines of the National Institute of Standards and Technology (NIST) Special Publication 800-53: “Security and Privacy Controls for Federal Information Systems and Organizations”.

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Business Ethics Award Recipient

ConServe has been recognized as a significant leader in the community based on our commitment to ethical business practices demonstrated in our everyday operations, management philosophies, and overall performance results.

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BBB A+ Accredited Business

ConServe is an A+ Accredited Better Business Bureau Corporation. This distinction represents an assurance and devotion to fairness and honesty and exemplifies a commitment to the highest standards of business practices.

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Beter Business Torch Award Winner 2021

BBB Torch Award for Ethics

The BBB Torch Award for Ethics recognized and celebrated ConServe’s commitment to the highest standards of leadership character and organizational ethics. The award is intended to spotlight the practices of organizations that generate a high level of trust, among their employees, customers and their communities.

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Best Places to Work in Collections

ConServe is proud to have earned the distinction of being a 2023 Best Places to Work in Collections. This survey and award program is designed to identify, recognize, and honor the best places of employment in the Collections industry.  This is the eighth time that ConServe has been recognized by industry excellence programs.

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Training magazine's APEX Award Winner

ConServe earned a spot on Training magazine’s 2024 APEX Awards: a listing of organizations with the most successful learning and development programs in the world.

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Inc. 5000 Fastest Growing Company

Inc. magazine ranked ConServe on its annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies.  The list represents America’s most successful entrepreneurial companies which provide exceptional Client value.

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Customer Excellence Award Winner

The Greater Rochester Quality Control Council recognized ConServe as a Gold Award winner in the category of Customer Excellence. We earned the award as a result of best levels and trends in customer satisfaction and loyalty.

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Operations Excellence Award Winner

The Greater Rochester Quality Control Council recognized ConServe as a Gold Award winner in the category of Operational Excellence. We earned the award for operating as a high performing organization.

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Rochester Business Journal Wealth of Health Award

ConServe proudly earned a spot on the 2021 Wealth of Health awards as a finalist in the category of Top Employers. ConServe was selected by a panel of judges based on ConServe’s commitment to encourage and foster healthy behaviors in their workplace.

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Surpasses $1 Million in Charitable Giving

ConServe Cares’ Program achieves a milestone by surpassing $1,000,000 in charitable giving to non-profits since the program’s inception.  ConServe launched the program in 2007 to make a difference in the community by assisting health and human services, educational, diversity, civic and economic development, and cultural organizations.  Good corporate citizenship is at the core of ConServe’s mission statement, of which “helping to improve the human condition” is an integral part of their success.

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