Value-Added Services
Ensuring Client satisfaction is our utmost priority. We provide various programs tailored to support your internal collection efforts and deliver an unparalleled Client experience.
ConServe UniversityⓇ
At ConServe, we consistently strive to share our industry knowledge and best practices with our Clients. Through our signature ConServe UniversityⓇ program, we offer our Clients one of the most comprehensive training workshops available to help augment the skills of their staff. Conducted by our ACA-Certified Instructors, our interactive ConServe UniversityⓇ workshops provide training on collection strategies, skip tracing tools, telephone etiquette, and motivational techniques. Our workshops are complimentary and customizable to meet the specific needs of our Clients.
Performance Dashboard Reports
A combination of our rates and the success of our recoveries guarantee our commitment to achieving the highest level of return for our Clients. The Performance Dashboard allows our Clients to see exactly how their accounts are performing.
Client Report Cards
ConServe recognizes the importance of open and ongoing communication with our Clients. We proactively monitor our relationships through the use of a Client Report Card to ensure that we are providing exceptional service to every level of account, from the Client to the Consumer. Within these reports cards we gain insights on the quality of our communication, service and overall performance results.
Client Newsletter, Flash Announcement and Regulatory Updates
Our Clients depend on us to recover funds and provide industry insights. ConServe offers resources like the electronic newsletter ConServe Connections, Flash Announcements, and Regulatory Updates to keep our Clients informed about industry developments.
ConServe is actively involved in various national and regional professional associations. By consistently contributing to and engaging with these organizations, we have direct access to the most recent rule modifications and industry trends, which encompass Federal and state regulatory revisions.
Referral Program
Four out of five ConServe Clients rank us as their best agency, and we value referrals from our satisfied Clients. Our Referral Program earns our Clients a coffee on us for every referral with whom we can secure an initial meeting.
