ConServe Receives GRQC Operations Excellence Award

The Greater Rochester Quality Council presents ConServe with the Gold Award in Operations Excellence

Continental Service Group, Inc., d.b.a. ConServe, was selected by the Greater Rochester Quality Council (GRQC) as this year’s Gold level Award winner in the Business Operations Excellence Category. The GRQC is an affiliate of the Rochester Business Alliance. ConServe was selected as a finalist for the award as the result of a formal application and interview process. Subsequently, GRQC judges spent an afternoon at ConServe’s Corporate Headquarters in Rochester conducting interviews with department leaders to gain a deeper understanding of their customer business processes, operations initiatives and future goals.

“We are extremely proud to have earned the Business Operations Excellence Award for 2014” noted ConServe’s President, Mark E. Davitt. “This accolade exemplifies one of our mottos at ConServe: We work as a team – together we can accomplish anything.” “As an integral part of ConServe’s corporate mission statement, we plan our work, execute our plan, assess the results and strive to continually improve.” Davitt continues “Our extraordinary performance is the result of committed people, a solid operations process and self-evaluation system, and state of the art technology improvements to remain at the forefront of our industry’s demands.”

The Greater Rochester Quality Council presents the awards as a way to discover, recognize, and learn from high-performing organizations in the Greater Rochester area. ConServe was joined by numerous local businesses, agencies and organizations at the GRQC Annual Showcase and Awards Presentation held on October 7, 2013, at Locust Hill Country Club in Rochester, N.Y.

About ConServe

ConServe is a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, government agencies and private lenders.

ConServe has been ranked consistently as a top-performing agency by the federal government and the U.S. Department of Education. Representing less than 1% of collection agencies nationwide, ConServe has achieved the ACA International Professional Practices Management System (PPMS) certification, representing the collection industry’s standard for quality management and has completed the SSAE 16 Type II Engagement. Accredited by the Better Business Bureau (BBB) with an A+ rating, ConServe is a recipient of the Rochester Business Ethics Award, repeatedly appeared on Inc. Magazine’s 5000 fastest growing companies list, named a Rochester Top 100 company 12 times in the last 13 years, was voted a Best Place to Work in Collections for the third consecutive year in 2014 and has earned the Greater Rochester Quality Council’s 2013 Customer Excellence Award and the 2014 Operations Excellence Award.

About Greater Rochester Quality Council

Greater Rochester Quality Council is a membership organization that teaches leaders in the business, health care, education, not for profit, and government sectors to improve organizational performance through training, program presentations, and networking.

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