ConServe Expands Local Capabilities

Continued Growth and New Job Opportunities in Henrietta, N.Y.

Rochester, N.Y. – Continental Service Group, Inc., d/b/a: ConServe, a leading provider of accounts receivable management services specializing in colleges and universities, guaranty agencies and private lenders will celebrate the newest addition to its Rochester office sites with a formal grand opening and ribbon-cutting ceremony at its Henrietta, N.Y. location this afternoon.  The new office in Henrietta joins ConServe's corporate headquarters in Fairport, N.Y. and will add 20,000 sq. feet to ConServe's state-of-the-art Communication Center capabilities in Rochester.  The Henrietta location is ConServe's third Communication Center, having recently opened a 250-seat office in Cheektowaga, N.Y. in January 2015.

The new 120-seat, hi-tech facility in Henrietta, N.Y. is located at 95 Methodist Hill Drive, Suite 500, in the Calkins Road Business Park and expects to employ approximately 100 people.  The additional location has been fully operational since August 2015.

The expansion to the modern, state-of-the-art Communication Center symbolizes the company's consistent progress, exceptional performance and noteworthy achievements since its inception in 1985.  Celebrating its 30th anniversary in 2015, ConServe currently employees more than 800 employees:  Approximately 520 at its Fairport, NY location, 210 at its Cheektowaga, N.Y location and 77 at the new Henrietta site.  ConServe's consistent growth and top-performing ranking with the U.S. Department of Education's unrestricted contract has provided the impetus for this move.

"Henrietta was an ideal location for ConServe's expansion because it provides an abundant pool of talented solution-oriented professionals, a vibrant community and a thriving local economy" said Rich Klein, Chief Financial Officer of ConServe.  "This move exemplifies our continued growth and success and we are thrilled to celebrate our 30th Anniversary year by introducing our second new office in 2015. This expansion will provide the space and capabilities that will enable ConServe and its employees to help our Clients and their customers achieve their collective goals by exceeding their expectations and providing unparalleled service."

The Monroe County Executive, Maggie Brooks, added ""I am thrilled to see yet another successful business expand within Monroe County, especially since small businesses are now fueling our local workforce."  She added "Monroe County is proud to not only be home to ConServe corporate headquarters but also to two of their three locations.  The future is certainly bright for ConServe and their employees."

ConServe anticipates continued demand for additional employees in the near future. Projected availability will include problem-resolution counselors, training and development advisors, quality assurance analysts and Communication Center managers. Recruitment efforts will continue concurrently for ConServe's Communication Centers in Henrietta, Fairport and Cheektowaga, N.Y.

About ConServe
ConServe has been ranked consistently as a top-performing agency by the federal government and the U.S. Department of Education. Representing less than 1% of collection agencies nationwide, ConServe has achieved the ACA International Professional Practices Management System (PPMS) certification, representing the collection industry's standard for quality management, and has completed the SSAE 16 Type II Engagement. Accredited by the Better Business Bureau (BBB) with an A+ rating, ConServe is a recipient of the Rochester Business Ethics Award, has repeatedly appeared on Inc. Magazine's Inc. 5000 list of fastest-growing companies and has been named a Rochester Top 100 company 12 times in the last 13 years.  ConServe has been voted a Best Place to Work in Collections (for the last three consecutive years) and was recognized in 2015 as the #1 Top Workplace in Rochester, N.Y.    Training magazine named ConServe on its Top 125 list of organizations with the most successful learning and development programs in the world,  Dale Carnegie has awarded ConServe with the 2015 Enthusiasm Award for maintaining a dynamic corporate culture and the Greater Rochester Quality Council has presented ConServe with both the Customer Excellence and Operations Excellence Awards.

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