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Student loan debt surged $32 billion in the first quarter of 2015 according to the Federal Reserve Bank of New York. Read the announcement

ACA International reviews data on methods consumers use to access their credit reports and activity by age group. Read the announcement

ConServe employees, along with the company's "Matching Gift Program," donated $11,230 through its Jeans for Charity Program in March to Big Brothers Big Sisters of Greater Rochester and Erie County. Read the announcement

The National Human Resource Association Rochester, N.Y., affiliate honored Huyler for his role as an exceptional leader in human resources. Read the announcement

The effort includes releasing a guide for policymakers and all members of the financial education community to follow when implementing financial education across the U.S. Read the announcement

The Consumer Financial Protection Bureau report includes an overview of complaints to the bureau, its enforcement actions, and progress on the development of proposed rules for the debt collection industry. Read the announcement

The ACA member company earned the recognition based on employee feedback to a top workplace survey. Read the announcement

ACA's new online library, replacing FastFax, provides members with quick and easy access to compliance documents and regulatory updates. Read the announcement

The online resource from ACA International provides consumers with helpful information about the credit and collection industry as well as answers to their questions about debt and financial literacy. Read the announcement

The National Consumer Assistance Plan from Experian, Equifax and TransUnion includes changes to reporting information on unpaid medical bills. Read the announcement

CFPB Director, Richard Cordray, spoke at the Financial and Education Commission Meeting on the bureau's enforcement efforts and upcoming rules that will impact the debt collection industry. Read the announcement

New York Department of Financial Services responds to ACA International's request for clarification of the state's new debt collection requirements. Read the announcement

The ACA member company has promoted seven employees and hired one new staff member. The employees' responsibilities include technology sales, client performance and network operations, among others. Read the announcement

Thousands of borrowers have told us their stories on how they manage tough times with their student loans. Some students ended up borrowing much more than they expected in order to complete their degree, often because a parent lost a job in the midst of the financial crisis. Others had a tough time finding a job after graduation, making student loan payments difficult to afford. Read the announcement

The bulletin provides guidance on the legal responsibilities companies have regarding how they treat confidential supervisory information, as well as a warning on the limitations of nondisclosure agreements and the CFPB's access to required information. Read the announcement

BillingTree, an ACA International affiliate member based in Phoenix, is conducting its third consecutive ARM Industry Operations, Technology & Payments Survey of professionals in the credit and collection industry. Read the announcement

Several ACA member companies are among the annual Training Top 125 finalists from Training magazine, which ranks companies' excellence in employer-sponsored training and development programs. Read the announcement

You submitted your 2015-2016 Free Application for Federal Student Aid (FAFSA®)! Wondering what happens next? Read the announcement

Delta Outsource Group COO Nick Jarman, in a blog on Credit.com, explains the importance of compliance with the FDCPA's requirements on sending debt collection letters as well as the challenge it presents when communicating with consumers. Read the announcement

Higher Education Affordability Act would reduce college costs, hold schools more accountable to students and taxpayers, and help families make informed decisions about college.  Read the announcement

On Oct. 20, 2014, the Consumer Financial Protection Bureau (CFPB) finalized a rule to promote more effective privacy disclosures from financial institutions to their customers. The new rule, which was proposed in May, allows companies that limit their consumer data-sharing and meet other requirements to post their annual privacy notices online rather than delivering them individually.  Read the announcement

On Sept. 10, 2014, Rep. Maxine Waters (D-Calif.) introduced the Fair Credit Reporting Improvement Act of 2014 in conjunction with the House Financial Subcommittee on Financial Institutions and Consumer Credit hearing, An Overview of the Credit Reporting System. The act aims to update the Fair Credit Reporting Act with several new provisions or fixes.  Read the announcement

Third Circuit Court of Appeals rules that a consumer can bring Fair Debt Collection Practices Act claims in a bankruptcy proceeding.  Read more about this ruling Third Circuit Court of Appeals

 

Creditors seeking to reduce collection costs often ask collection agencies for "precollect" efforts at a discount from normal contingent fee rates. Some collection agencies provide lettering services – with all calls and payments directed to the creditor – at a flat rate per letter or account. 

 

Recovery of consumer debt by third-party debt collectors on behalf of America's public, private and nonprofit sectors has significant effects on our nation's economic health. To measure the annual impacts of third-party debt collection on the national and state economies, ACA International commissioned global advisory firm Ernst & Young to conduct a survey in the fall of 2011.

Continental Service Group, Inc., d.b.a. ConServe, is pleased to announce that they have been recognized as top performing collection team by The U.S. Department of the Treasury, Financial Management Service for the period April 2012 – June 2012. ConServe was selected to be one of four Private Collection Agencies who assists FMS in the collection of non-tax debts owed to the Federal Government.

Inc. Magazine ranked ConServe No. 2812 on its sixth annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America's independent entrepreneurs.

Today, the U.S. Department of Education released a new interactive loan counseling tool to provide students with financial management basics, like information about their current loan debt and estimates for student loan debt levels after graduation. Students can access the new resource, known as the Financial Awareness Counseling Tool, on StudentLoans.gov.

So some of the most fun I've had as President is when I get a chance to talk with you, college students, about the importance of earning a higher education in today's economy.

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