Stephan N. DiPaola, Chief Information Officer

dipaolaResponsibilities

Steve joined ConServe in December 2008 as its Chief Information Officer. Steve will focus on building a more efficient and effective IT organization, streamlining processes, optimizing spend and partnering with the Business to drive continuous improvement opportunities while continuing to improve ConServe's customers experience.

Experience

Steve joins ConServe with more than 20 years experience in Information Systems and has held a variety of IT management positions with Eastman Kodak, Tyson Foods and Carestream Health.

Achievements

Throughout his career, Steve has led IT teams with an emphasis on forming strategic partnerships between IT and the Business to enable operating efficiencies. Steve has a proven track record in deploying complex global solutions, ensuring global operations are reliable, sustainable and positioned for future growth and creating a collaborative working environment that empowers the team and individuals to add value to the Business.

Education

Steve holds a B.S. degree in Business Management from LeMoyne College in Syracuse, N.Y.

Consumer Compliments

June 7

Charles was extremely helpful, very professional and genuinely courteous.  He explained all options to me clearly and concisely.  He was patient with me and didn't mind assisting me every step of the way with the required application.  I'm remarkably impressed and so grateful.  Thank you so much for having such a wonderful employee on your team!

June 28

Your representative Eileen was friendly, helpful and extremely efficient.  Her customer served skills are superb and she is truly an asset to your company.

June 2

Keilah was fantastic.  I called regarding something I knew absolutely nothing about and she was able to troubleshoot and explain the debt very quickly, professionally and respectfully.  I manage an inbound call center and I would love to have an agent like Keilah on my team.  Frankly, some of my agents could learn a thing or two from her!

June 13

Justin was very helpful, informative and bright and cheery during my conversation with him.  I appreciated all of his help and most definitely solved my dilemma quickly.

June 8

I can't express how much I appreciates the excellent service I received from ConServe.  I have dealt with collection agencies for many year and I have never been so pleased with the service.  The knowledge, kindness and consideration will never be forgotten.  I was treated with respect and like a human being.  Thanks again.

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