kelleherPamela A. Murphy, Vice President, Ethics and Compliance Officer

Responsibilities

Responsible for ensuring all facets of ConServe's operations comply with regulatory requirements, Client requirements and ConServe's own Internal Policies and Procedures.

Experience

Pamela joined ConServe in 1993 as our legal manager and was promoted to vice president of compliance in 2004.  In this role, Pamela has been instrumental in developing and implementing ConServe's PPMS.  Her leadership was instrumental in earning ConServe the ACA Certification designation in August 2001.  She has also served two terms on ACA International's PPMS Committee.  Pamela conducts ConServe University® workshops for colleges and universities on Collection Tips and Techniques as well as ACA International Professional Practices Management System (PPMS) SeminarsAchievements

Pamela was awarded both the Scholar & Fellow degrees in Collection Business Management from ACA International. Additionally, Pamela is an ACA Professional Collection Specialist, ACA Certified Instructor, ACA Higher Education Collection Specialist, and an approved ACA PPMS Instructor.

Education

Pamela received a Bachelor of Science Degree in Business Administration from Alfred University.

Consumer Compliments

December 9

Ms. Meagan worked with me to help me get my student loans rehabilitated.  She was very kind and very thorough.  I appreciated her polite and supportive demeanor greatly.

December 8

Andrew, thank you for all of your help!  I couldn't have done it without you!  You're the best!

December 21

I want to take this time to recognize the excellent service provided by Mike.  He took the time to fully explain my options and treated me with the utmost respect and professionalism that any employer would be absolutely proud of.  This has been hands-down, the best experience by far!

December 27

Mark was very helpful and has a lot of patience with his customers.  He is very informative, professional and respectful.  Thank you Mark and ConServe.

December 28

Tonya was courteous, caring, and professional during the entire process.  This is the type of customer service that I wish many companies would adopt.  Great job Tonya!

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