kelleherPamela A. Murphy, Vice President, Ethics and Compliance Officer

Responsibilities

Responsible for ensuring all facets of ConServe's operations comply with regulatory requirements, Client requirements and ConServe's own Internal Policies and Procedures.

Experience

Pamela joined ConServe in 1993 as our legal manager and was promoted to vice president of compliance in 2004.  In this role, Pamela has been instrumental in developing and implementing ConServe's PPMS.  Her leadership was instrumental in earning ConServe the ACA Certification designation in August 2001.  She has also served two terms on ACA International's PPMS Committee.  Pamela conducts ConServe University® workshops for colleges and universities on Collection Tips and Techniques as well as ACA International Professional Practices Management System (PPMS) SeminarsAchievements

Pamela was awarded both the Scholar & Fellow degrees in Collection Business Management from ACA International. Additionally, Pamela is an ACA Professional Collection Specialist, ACA Certified Instructor, ACA Higher Education Collection Specialist, and an approved ACA PPMS Instructor.

Education

Pamela received a Bachelor of Science Degree in Business Administration from Alfred University.

Consumer Compliments

September 16

I wanted to humbly thank ConServe's representative for his courteous and efficient service over the phone.  Their representative was helpful, patient, respectful, and even humorous.  He made a stressful situation, very pleasant and understanding.  A very satisfied customer.

October 27

I have worked in customer service for years and I have never worked with a business that could even compare to the attention that ConServe and their representative Taylor showed to me.  ConServe made it very simple to solve my debts.

October 18

Timothy was very helpful with every step of the process and made all the information very clear to me.  He offered his full support for the entire loan rehabilitation process.  I'm happy to know that people like Timothy at ConServe are helping people with defaulted loans get back on top of things!

October 21

I was unaware my loan was in default and I was extremely nervous and upset when I called ConServe.  Your collector was able to calm me down and provided me with options to get my loan back in good standing.  She was patient and walked me through the loan consolidation process and I was finally able to submit the application thanks to her help.

October 20

Amber was the most competent and easy to talk to Debt Collector.  Her kindness and positive attitude was a delight and her real strength was her thorough understanding of the content we reviewed.

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