kelleherPamela A. Murphy, Vice President, Ethics and Compliance Officer

Responsibilities

Responsible for ensuring all facets of ConServe's operations comply with regulatory requirements, Client requirements and ConServe's own Internal Policies and Procedures.

Experience

Pamela joined ConServe in 1993 as our legal manager and was promoted to vice president of compliance in 2004.  In this role, Pamela has been instrumental in developing and implementing ConServe's PPMS.  Her leadership was instrumental in earning ConServe the ACA Certification designation in August 2001.  She has also served two terms on ACA International's PPMS Committee.  Pamela conducts ConServe University® workshops for colleges and universities on Collection Tips and Techniques as well as ACA International Professional Practices Management System (PPMS) SeminarsAchievements

Pamela was awarded both the Scholar & Fellow degrees in Collection Business Management from ACA International. Additionally, Pamela is an ACA Professional Collection Specialist, ACA Certified Instructor, ACA Higher Education Collection Specialist, and an approved ACA PPMS Instructor.

Education

Pamela received a Bachelor of Science Degree in Business Administration from Alfred University.

Consumer Compliments

January 9

Chris has been very helpful and really seemed like he cared about my debt situation.  I give him two thumbs up!

January 25

Thank you so much for your assistance today.  Figuring out how to handle these student loans has been such a burden, and your kind demeanor and helpful guidance has helped ease my burden and stress.

January 26

I have thoroughly enjoyed working with Erica throughout my rehabilitation process.  She was patient, understanding, helpful and informative.  I know if I have any further questions I can rely on her to give me accurate information.  Thank you.

January 23

Thank you so much for your hard work and willingness to help me get back on track.  I will never be able to express my full gratitude to ConServe for your help.  This has taken a huge relief of my shoulders.

January 27

Veronica was extremely helpful getting me set up to resolve my student loan default.  She was patient and very pleasant to speak with and went out of her way to make sure I understood everything and explained all the necessary information needed to fill out the paperwork.

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