kelleherPamela A. Murphy, Vice President, Privacy and Compliance Officer

Responsibilities

Responsible for ensuring all facets of ConServe's operations comply with regulatory requirements, Client requirements and ConServe's own Internal Policies and Procedures.

Experience

Pamela joined ConServe in 1993 as our legal manager and was promoted to vice president of compliance in 2004.  In this role, Pamela has been instrumental in developing and implementing ConServe's PPMS.  Her leadership was instrumental in earning ConServe the ACA Certification designation in August 2001.  She has also served two terms on ACA International's PPMS Committee.  Pamela conducts ConServe University® workshops for colleges and universities on Collection Tips and Techniques as well as ACA International Professional Practices Management System (PPMS) SeminarsAchievements

Pamela was awarded both the Scholar & Fellow degrees in Collection Business Management from ACA International. Additionally, Pamela is an ACA Professional Collection Specialist, ACA Certified Instructor, ACA Higher Education Collection Specialist, and an approved ACA PPMS Instructor.

Education

Pamela received a Bachelor of Science Degree in Business Administration from Alfred University.

Consumer Compliments

May 18

I just wanted to tell Sparkle's supervisor what a great help she was to me. She was so helpful walking me through consolidating my student loans and explaining the whole process to me. Thank you so much!

May 11

Ms. King helped me with the consolidation process, and boy what a gem she is to ConServe. In all my years of being in such an overwhelming amount of debt, I have never had such a pleasant experience with any customer service representative...

May 8

Thank you so much for all of your help today. Loans can be extremely scary, but you definitely made this a stress free process and I can't explain how grateful I am for that. Thank you so much for all of your help!

May 5

Thank you so much for your help today. I am so grateful for your patience and understanding as you walked me through the process. I don't think I would be able to go back to school without you doing this.

May 3

I have just had a really great experience with Amber as my loan collector... It was like walking back into my young business life when people were treated with respect, dignity, honor, and consideration.

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