As an industry leader for compliance and ethics, ConServe has earned a national A+ rating with the BBB.  ConServe's delinquency management services allow Clients to outsource all or a portion of their efforts to recover past due accounts. Prior to default, ConServe's early intervention services are designed to resolve delinquent (past due) accounts and minimize the number of accounts that eventually escalate to a default status.  As an extension of your brand, ConServe will provide financial literacy consulting to help resolve delinquent accounts in a timely and professional manner.

Account Servicing Program Key Elements

  • Customized letter contact campaigns
  • Customized telephone contact campaigns
  • Right party contact and transfer campaigns
  • Payment Plan Arrangement
  • Payment Processing

These pre-collection programs are designed to manage accounts that are delinquent (past due) but not yet ready to be placed for third-party collection (defaulted). This service is intended to be a gentle and diplomatic reminder for your customers, highlighting the importance of payment commitments or initiating payment arrangements, while maintaining a positive relationship with your organization.

Account Servicing Program Options

Letter Only

Prior to placing accounts for third-party collection, Letter Only services provide an economical way to provide accounts with an opportunity to make payment arrangements and avoid the consequences of full collection.
(One-Time Charge per Account)

Letter + Calls + Warm Transfer

Reinforcing the Letter Only program, adding a pre-determined number of telephone contacts significantly improves the effectiveness of this campaign by delivering, via a "warm-transfer", these accounts directly to your staff to successfully make payment arrangements and prevent the account from defaulting.
(One-Time Charge per Account)

Consumer Compliments

May 18

I just wanted to tell Sparkle's supervisor what a great help she was to me. She was so helpful walking me through consolidating my student loans and explaining the whole process to me. Thank you so much!

May 11

Ms. King helped me with the consolidation process, and boy what a gem she is to ConServe. In all my years of being in such an overwhelming amount of debt, I have never had such a pleasant experience with any customer service representative...

May 8

Thank you so much for all of your help today. Loans can be extremely scary, but you definitely made this a stress free process and I can't explain how grateful I am for that. Thank you so much for all of your help!

May 5

Thank you so much for your help today. I am so grateful for your patience and understanding as you walked me through the process. I don't think I would be able to go back to school without you doing this.

May 3

I have just had a really great experience with Amber as my loan collector... It was like walking back into my young business life when people were treated with respect, dignity, honor, and consideration.

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What ConServe Clients Say

ConServe treats our borrowers with dignity and consideration and strives to maintain a good relationship with former students and alumni.

Judy Schwab, Trinity University

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