As an industry leader for compliance and ethics, ConServe has earned a national A+ rating with the BBB.  ConServe's delinquency management services allow Clients to outsource all or a portion of their efforts to recover past due accounts. Prior to default, ConServe's early intervention services are designed to resolve delinquent (past due) accounts and minimize the number of accounts that eventually escalate to a default status.  As an extension of your brand, ConServe will provide financial literacy consulting to help resolve delinquent accounts in a timely and professional manner.


Account Servicing Program Key Elements

  • Customized letter contact campaigns
  • Customized telephone contact campaigns
  • Right party contact and transfer campaigns
  • Payment Plan Arrangement
  • Payment Processing

These pre-collection programs are designed to manage accounts that are delinquent (past due) but not yet ready to be placed for third-party collection (defaulted). This service is intended to be a gentle and diplomatic reminder for your customers, highlighting the importance of payment commitments or initiating payment arrangements, while maintaining a positive relationship with your organization.


Account Servicing Program Options

Letter Only

Prior to placing accounts for third-party collection, Letter Only services provide an economical way to provide accounts with an opportunity to make payment arrangements and avoid the consequences of full collection.
(One-Time Charge per Account)

Letter + Calls + Warm Transfer

Reinforcing the Letter Only program, adding a pre-determined number of telephone contacts significantly improves the effectiveness of this campaign by delivering, via a "warm-transfer", these accounts directly to your staff to successfully make payment arrangements and prevent the account from defaulting.
(One-Time Charge per Account)

Consumer Compliments

April 12

Getting help from Gabe made the process of loan consolidation a lot easier and painless. She was understanding and patient.

April 8

My experience with ConServe has been fantastic. Casey assisted me and was extremely helpful and kind. I was utterly lost in how to go about handling the chaos of student loans. He helped me choose the appropriate plan of action to handle my loans which immediately relieved all the confusion.

April 6

Kristin was very helpful and thorough.  She walked me through the process with patience and competence.  All my questions were answered and confident that my issues were being resolved.  She is a great team member and I enjoyed speaking with her.

April 4

Kelly was exceptional and her customer service was fantastic.  She was a joy to work with from the very first moment on the phone; she was extremely kind, patient and helpful.

April 1

I can't express how thankful I am for Charles in helping me today.  His professionalism and help has reduced so much stress and anxiety regarding my student loan repayment.  Again, thank you Charles for an amazing job!

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What ConServe Clients Say

ConServe treats our borrowers with dignity and consideration and strives to maintain a good relationship with former students and alumni.

Judy Schwab, Trinity University

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