As an industry leader for compliance and ethics, ConServe has earned a national A+ rating with the BBB.  ConServe's delinquency management services allow Clients to outsource all or a portion of their efforts to recover past due accounts. Prior to default, ConServe's early intervention services are designed to resolve delinquent (past due) accounts and minimize the number of accounts that eventually escalate to a default status.  As an extension of your brand, ConServe will provide financial literacy consulting to help resolve delinquent accounts in a timely and professional manner.

Account Servicing Program Key Elements

  • Customized letter contact campaigns
  • Customized telephone contact campaigns
  • Right party contact and transfer campaigns
  • Payment Plan Arrangement
  • Payment Processing

These pre-collection programs are designed to manage accounts that are delinquent (past due) but not yet ready to be placed for third-party collection (defaulted). This service is intended to be a gentle and diplomatic reminder for your customers, highlighting the importance of payment commitments or initiating payment arrangements, while maintaining a positive relationship with your organization.

Account Servicing Program Options

Letter Only

Prior to placing accounts for third-party collection, Letter Only services provide an economical way to provide accounts with an opportunity to make payment arrangements and avoid the consequences of full collection.
(One-Time Charge per Account)

Letter + Calls + Warm Transfer

Reinforcing the Letter Only program, adding a pre-determined number of telephone contacts significantly improves the effectiveness of this campaign by delivering, via a "warm-transfer", these accounts directly to your staff to successfully make payment arrangements and prevent the account from defaulting.
(One-Time Charge per Account)

Consumer Compliments

March 16

Christopher was patient and kind, and his voice was very calming. I was very happy to work with him today, and I hope that ConServe recognizes what a great asset he is to the company.

March 9

OMG! I am so impressed with Amanda!!! Thanks for the repair of my life and the continuing of my professional career. Because of you guys I am going to be going back to school to finish my last class for my degree!!!

March 9

Awesome!!!!! Godsend....very sweet and patient kind women! Thank you for having her call me and helping me through this process..

March 3

ConServe's representative was very friendly and  provided  me with all  the information on the next steps and provided me with her contact information in  case I had any further questions.

March 1

My representative made sure I was very informed before making a decision and was very helpful throughout the entire process!  Thank you.

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ConServe treats our borrowers with dignity and consideration and strives to maintain a good relationship with former students and alumni.

Judy Schwab, Trinity University

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