As an industry leader for compliance and ethics, ConServe has earned a national A+ rating with the BBB.  ConServe's delinquency management services allow Clients to outsource all or a portion of their efforts to recover past due accounts. Prior to default, ConServe's early intervention services are designed to resolve delinquent (past due) accounts and minimize the number of accounts that eventually escalate to a default status.  As an extension of your brand, ConServe will provide financial literacy consulting to help resolve delinquent accounts in a timely and professional manner.

Account Servicing Program Key Elements

  • Customized letter contact campaigns
  • Customized telephone contact campaigns
  • Right party contact and transfer campaigns
  • Payment Plan Arrangement
  • Payment Processing

These pre-collection programs are designed to manage accounts that are delinquent (past due) but not yet ready to be placed for third-party collection (defaulted). This service is intended to be a gentle and diplomatic reminder for your customers, highlighting the importance of payment commitments or initiating payment arrangements, while maintaining a positive relationship with your organization.

Account Servicing Program Options

Letter Only

Prior to placing accounts for third-party collection, Letter Only services provide an economical way to provide accounts with an opportunity to make payment arrangements and avoid the consequences of full collection.
(One-Time Charge per Account)

Letter + Calls + Warm Transfer

Reinforcing the Letter Only program, adding a pre-determined number of telephone contacts significantly improves the effectiveness of this campaign by delivering, via a "warm-transfer", these accounts directly to your staff to successfully make payment arrangements and prevent the account from defaulting.
(One-Time Charge per Account)

Consumer Compliments

June 13

I had a very positive experience with ConServe. Gary and Justin were outstanding during this very emotional and stressful process and were kind from beginning to resolution. Kindness goes a very long way, especially when collecting a debt and they were incredible.

June 9

Amber was very nice and helpful through this process, I was able to speak to her without any issues, and her personality is one for the books! The process of doing all of this is a little hectic because of time constraints, but if all of your workers at ConServe are like Amber, then it shouldn't be too bad.

June 8

Charles is the most outstanding and patient person I have ever encountered from a debt collection agency. He has been accommodating of many of my mental illnesses and disabilities, and I'm forever grateful that he worked with me to resolve my debt.

June 6

My representative Cathryn was super awesome... We went over my options and she suggested the best one for me without any scare of pressure tactics.

June 1

I recently spoke with Candace who assisted me greatly in completing my loan consolidation process. She was professional, polite, informative and very patient with me...  I look forward to the finalization of this process and congratulate ConServe on a job well done for having Candace as a part of the team!

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What ConServe Clients Say

ConServe treats our borrowers with dignity and consideration and strives to maintain a good relationship with former students and alumni.

Judy Schwab, Trinity University

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