Doing the right thing, at the right time, the right way.

We comply with all industry laws and regulations and our ACA-Professional Practices Management System (PPMS) Certification ensures that we are more compliant than 99% of other collection agencies.[1]


Compliance Management System (CMS)

ConServe's Compliance Management System (CMS) addresses consumer compliance issues and associated risks of harm to consumers in overseeing the investigation and resolution of consumer complaints and inquiries, often in conjunction with the Company's General Counsel Department.  In addition, the Compliance Management System (CMS) conducts monthly, internal quality audits of ConServe's entire Professional Practices Management System (PPMS).

Certifications

ppmsAn ACA-PPMS Certified Agency - Less than 1% of all collection agencies have achieved and maintained the ACA International Professional Practices Management System (PPMS) Certification.[1]

FISMA Compliant – ConServe maintains Federal Information Security Management Act (FISMA), which complies with the National Institute of Standards and Technology (NIST) 800-53 standards and guidelines.

PCI-DSS V3.0 - ConServe has a comprehensive System and Data security program that complies with PCI-DSS V3.0 standards.

SSAE 16/SOC 1 Type II Engagement - Established by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), SSAE 16 effectively replaces SAS 70 as the authoritative guidance for reporting on service organizations.


Regulatory Compliance

ConServe adheres to the wide range of regulations that govern our activities as a collection agency.  ConServe complies with all provisions of the Federal (and state, where applicable) Fair Debt Collection Practices Act, Federal (and state, where applicable) Fair Credit Reporting Act, the Personal Privacy Act of 1974, the Gramm Leach Bliley Privacy Act, and all other applicable statutes, regulations, policies and procedures.

Regulatory Changes & Ensuring Compliance

ConServe is poised to react quickly to regulatory changes, updates and developments in the industry due to a support system comprised of full-time General Counsel, a dedicated Compliance Department, compliance technology, strict monitoring technology and participation in professional associations.  Due to this extensive network, ConServe is proud to have never been in violation of industry regulations.


CFPB Compliance

ConServe's Consumer Financial Protection Bureau (CFPB) compliance is enabled through an adaptation to its Compliance Management System (CMS).  Taking into account business strategy and operations, it focuses on the following areas:  Entity Business Model Internal Structure, Controls and Compliance Management, Controlled Compliance in its Communications under the Fair Debt Collection Practices Act (FDCPA) and Unfair, Deceptive or Abusive Acts or Practices (UDAAP) regulatory policy created under the Dodd-Frank Act, Policies and Procedures on Information Sharing, Privacy and Interactions with Consumer Reporting Agencies, Policies and Procedures to address Consumer Complaints, Dispute Resolution and Debt Validation, Payment Processing and Account Maintenance, Compliance with the Equal Credit Opportunity Act, Control of Litigation Practices and Time-Barred Debt.

ppms SSAE 16 Type 2 Engagement FISMA Fisma BBB

Related Links:

PPMS Certification
BBB Accreditation

SSAE 16/SOC I Type II
FISMA 3rd Party Validation


[1] IBISWorld.com: "Debt Collection Agencies in the US: Market Research Report"

Consumer Compliments

June 7

Charles was extremely helpful, very professional and genuinely courteous.  He explained all options to me clearly and concisely.  He was patient with me and didn't mind assisting me every step of the way with the required application.  I'm remarkably impressed and so grateful.  Thank you so much for having such a wonderful employee on your team!

June 28

Your representative Eileen was friendly, helpful and extremely efficient.  Her customer served skills are superb and she is truly an asset to your company.

June 2

Keilah was fantastic.  I called regarding something I knew absolutely nothing about and she was able to troubleshoot and explain the debt very quickly, professionally and respectfully.  I manage an inbound call center and I would love to have an agent like Keilah on my team.  Frankly, some of my agents could learn a thing or two from her!

June 13

Justin was very helpful, informative and bright and cheery during my conversation with him.  I appreciated all of his help and most definitely solved my dilemma quickly.

June 8

I can't express how much I appreciates the excellent service I received from ConServe.  I have dealt with collection agencies for many year and I have never been so pleased with the service.  The knowledge, kindness and consideration will never be forgotten.  I was treated with respect and like a human being.  Thanks again.

Read More

Looking for an accounts receivables management company?

The choice
is clear.

View Video

A top performing accounts receivable management company with the numbers to prove it.

Leading in:

Performance Analytics
Ethics & Compliance
Technology

Coffee's on us

Schedule an appointment
and coffee's on ConServe
at our first meeting.*

Click here to find your
Regional Sales Rep or
Call (800) 724-7500

*Valid for first time appointments only

Learn how to
Recover more in
5 minutes!

Save Now!

Try Our Calculator


ConServe in the News

Industry News

Upcoming Events

If you are interested in attending or hosting a ConServe University® event please contact: 
This email address is being protected from spambots. You need JavaScript enabled to view it..
Interested in Attending?

@ConServeARM

What ConServe Clients Say

" We have been extremely satisfied with the collection results and the professionalism with which they operate. "

Trisha Jacobson, University of Houston-Downtown

Ready to Get Started? Click here to find your Regional Sales Rep or call (800) 724-7500.