Doing the right thing, at the right time, the right way.

We comply with all industry laws and regulations and our ACA-Professional Practices Management System (PPMS) Certification ensures that we are more compliant than 99% of other collection agencies.[1]


Compliance Management System (CMS)

ConServe's Compliance Management System (CMS) addresses consumer compliance issues and associated risks of harm to consumers in overseeing the investigation and resolution of consumer complaints and inquiries, often in conjunction with the Company's General Counsel Department.  In addition, the Compliance Management System (CMS) conducts monthly, internal quality audits of ConServe's entire Professional Practices Management System (PPMS).

Certifications

ppmsAn ACA-PPMS Certified Agency - Less than 1% of all collection agencies have achieved and maintained the ACA International Professional Practices Management System (PPMS) Certification.[1]

FISMA Compliant – ConServe maintains Federal Information Security Management Act (FISMA), which complies with the National Institute of Standards and Technology (NIST) 800-53 standards and guidelines.

PCI-DSS V3.0 - ConServe has a comprehensive System and Data security program that complies with PCI-DSS V3.0 standards.

SSAE 16/SOC 1 Type II Engagement - Established by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), SSAE 16 effectively replaces SAS 70 as the authoritative guidance for reporting on service organizations.


Regulatory Compliance

ConServe adheres to the wide range of regulations that govern our activities as a collection agency.  ConServe complies with all provisions of the Federal (and state, where applicable) Fair Debt Collection Practices Act, Federal (and state, where applicable) Fair Credit Reporting Act, the Personal Privacy Act of 1974, the Gramm Leach Bliley Privacy Act, and all other applicable statutes, regulations, policies and procedures.

Regulatory Changes & Ensuring Compliance

ConServe is poised to react quickly to regulatory changes, updates and developments in the industry due to a support system comprised of full-time General Counsel, a dedicated Compliance Department, compliance technology, strict monitoring technology and participation in professional associations.  Due to this extensive network, ConServe is proud to have never been in violation of industry regulations.


CFPB Compliance

ConServe's Consumer Financial Protection Bureau (CFPB) compliance is enabled through an adaptation to its Compliance Management System (CMS).  Taking into account business strategy and operations, it focuses on the following areas:  Entity Business Model Internal Structure, Controls and Compliance Management, Controlled Compliance in its Communications under the Fair Debt Collection Practices Act (FDCPA) and Unfair, Deceptive or Abusive Acts or Practices (UDAAP) regulatory policy created under the Dodd-Frank Act, Policies and Procedures on Information Sharing, Privacy and Interactions with Consumer Reporting Agencies, Policies and Procedures to address Consumer Complaints, Dispute Resolution and Debt Validation, Payment Processing and Account Maintenance, Compliance with the Equal Credit Opportunity Act, Control of Litigation Practices and Time-Barred Debt.

ppms SSAE 16 Type 2 Engagement FISMA Fisma BBB

Related Links:

PPMS Certification
BBB Accreditation

SSAE 16/SOC I Type II
FISMA 3rd Party Validation


[1] IBISWorld.com: "Debt Collection Agencies in the US: Market Research Report"

Consumer Compliments

February 27

Thank you John.  On a scale of 1 to 10, I give you a 10 for helping me today.  I was upset when I called and you quickly took care of my concerns.  Thank you so much!

February 24

Your service today was very professional and helpful.  You explained the paperwork very clearly and walked me through the process.  I appreciated the patience and time that you took to work with me through this process.

February 15

I wanted to say thank you for the great customer service, and assistance in getting my financial situation back in order.  My representative was kind and efficient and made the process seamless.  Today I made my first payment and I look forward to continuing from here on out.  You have a great employee!

February 14

Eileen did a wonderful job, she was very sweet, patient and extremely helpful.  Thank you!

February 7

Michael has been patient, considerate and has provided me with exceptional customer service.

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