Doing the right thing, at the right time, the right way.

We comply with all industry laws and regulations and our ACA-Professional Practices Management System (PPMS) Certification ensures that we are more compliant than 99% of other collection agencies.[1]


Compliance Management System (CMS)

ConServe's Compliance Management System (CMS) addresses consumer compliance issues and associated risks of harm to consumers in overseeing the investigation and resolution of consumer complaints and inquiries, often in conjunction with the Company's General Counsel Department.  In addition, the Compliance Management System (CMS) conducts monthly, internal quality audits of ConServe's entire Professional Practices Management System (PPMS).

Certifications

ppmsAn ACA-PPMS Certified Agency - Less than 1% of all collection agencies have achieved and maintained the ACA International Professional Practices Management System (PPMS) Certification.[1]

FISMA Compliant – ConServe maintains Federal Information Security Management Act (FISMA), which complies with the National Institute of Standards and Technology (NIST) 800-53 standards and guidelines.

PCI-DSS V3.0 - ConServe has a comprehensive System and Data security program that complies with PCI-DSS V3.0 standards.

SSAE 16/SOC 1 Type II Engagement - Established by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), SSAE 16 effectively replaces SAS 70 as the authoritative guidance for reporting on service organizations.


Regulatory Compliance

ConServe adheres to the wide range of regulations that govern our activities as a collection agency.  ConServe complies with all provisions of the Federal (and state, where applicable) Fair Debt Collection Practices Act, Federal (and state, where applicable) Fair Credit Reporting Act, the Personal Privacy Act of 1974, the Gramm Leach Bliley Privacy Act, and all other applicable statutes, regulations, policies and procedures.

Regulatory Changes & Ensuring Compliance

ConServe is poised to react quickly to regulatory changes, updates and developments in the industry due to a support system comprised of full-time General Counsel, a dedicated Compliance Department, compliance technology, strict monitoring technology and participation in professional associations.  Due to this extensive network, ConServe is proud to have never been in violation of industry regulations.


CFPB Compliance

ConServe's Consumer Financial Protection Bureau (CFPB) compliance is enabled through an adaptation to its Compliance Management System (CMS).  Taking into account business strategy and operations, it focuses on the following areas:  Entity Business Model Internal Structure, Controls and Compliance Management, Controlled Compliance in its Communications under the Fair Debt Collection Practices Act (FDCPA) and Unfair, Deceptive or Abusive Acts or Practices (UDAAP) regulatory policy created under the Dodd-Frank Act, Policies and Procedures on Information Sharing, Privacy and Interactions with Consumer Reporting Agencies, Policies and Procedures to address Consumer Complaints, Dispute Resolution and Debt Validation, Payment Processing and Account Maintenance, Compliance with the Equal Credit Opportunity Act, Control of Litigation Practices and Time-Barred Debt.

ppms SSAE 16 Type 2 Engagement FISMA Fisma BBB

Related Links:

PPMS Certification
BBB Accreditation

SSAE 16/SOC I Type II
FISMA 3rd Party Validation


[1] IBISWorld.com: "Debt Collection Agencies in the US: Market Research Report"

Consumer Compliments

April 11

Your representative Dean was very helpful.  He definitely made my stress level go down and put my mind at ease regarding helping me take care of my debt.

April 26

Tracie was an amazing representative of ConServe and clearly is very knowledgeable.  She went above and beyond to answer my questions.  I left the phone call with significantly more knowledge.  Truly stellar customer service.

April 19

Jason was super helpful, and had amazing customer service.  Thank you, not many people out there like you.

April 13

I would like to take this opportunity to compliment the wonderful customer service that I received from your Debt Counselor, Tina.  Every time I called she was super friendly and helpful.  She made my experience so much more pleasant than I expected it to be.

April 10

Thank you very much for the professionalism, consideration, and courtesy that you extended to me concerning my college debt.

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