Client satisfaction is our top priority. As a Client-focused organization, we are committed to become an extension of our Client's brand. 4 out 5 of our existing Clients rank ConServe as their #1 collection agency based on our annual Client Report Card.
Click here to view our 2015 Client Report Card.
Since our incorporation in 1985, our mission, vision and values have been steadfast. In fact, it is our commitment to these principles that have catapulted our growth and success. Leveraging an innovative, technologically-savvy and dynamic corporate culture with a responsive and creative Client Care team enables us to meet our Client's new and unique challenges.
ConServe has earned multiple awards for Client Care Services: The Greater Rochester Quality Council (GRQC) 2013 Gold-Level Customer Excellence Award and the GRQC 2014 Gold-Level Operations Excellence Award.
Our Client Care Services
- Quality First Monitoring
- Client Call & Email Management
- Remittance Support
- Monthly Reporting
- Account Balance Adjustment
- Recovery Performance Inquiries
- Error Processing
- Account Evaluation
- Executive Escalation
- Annual Performance Reviews