Client satisfaction is our top priority.  As a Client-focused organization, we are committed to become an extension of our Client's brand.  4 out 5 of our existing Clients rank ConServe as their #1 collection agency based on our annual Client Report Card.

Click here to view our 2015 Client Report Card. 

Since our incorporation in 1985, our mission, vision and values have been steadfast. In fact, it is our commitment to these principles that have catapulted our growth and success.   Leveraging an innovative, technologically-savvy and dynamic corporate culture with a responsive and creative Client Care team enables us to meet our Client's new and unique challenges.

ConServe has earned multiple awards for Client Care Services:  The Greater Rochester Quality Council (GRQC) 2013 Gold-Level Customer Excellence Award and the GRQC 2014 Gold-Level Operations Excellence Award.

Our Client Care Services

  • Quality First Monitoring
  • Client Call & Email Management
  • Remittance Support
  • Monthly Reporting
  • Account Balance Adjustment
  • Recovery Performance Management
  • Secure Client Web Portal
  • Complimentary Industry Training


grqc client satisfaction

Related Links:
GRQC Press Release
2015 Report Card


Consumer Compliments

March 16

Christopher was patient and kind, and his voice was very calming. I was very happy to work with him today, and I hope that ConServe recognizes what a great asset he is to the company.

March 9

OMG! I am so impressed with Amanda!!! Thanks for the repair of my life and the continuing of my professional career. Because of you guys I am going to be going back to school to finish my last class for my degree!!!

March 9

Awesome!!!!! Godsend....very sweet and patient kind women! Thank you for having her call me and helping me through this process..

March 3

ConServe's representative was very friendly and  provided  me with all  the information on the next steps and provided me with her contact information in  case I had any further questions.

March 1

My representative made sure I was very informed before making a decision and was very helpful throughout the entire process!  Thank you.

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What ConServe Clients Say

Everyone at ConServe is very professional, helpful and knowledgeable and it is a pleasure to work with them. I recommend them with enthusiasm, and look forward to our continued success.

Maureen Merolillo, La Roche College

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