Pre-Default Services

Everyone at ConServe is very professional, helpful and knowledgeable and
it is a pleasure to work with them. I recommend them with enthusiasm, and look
forward to our continued success.

Maureen Merolillo, La Roche College

Letter Service Program

Save money, reduce the cost of collection and gain valuable information that could prevent future delinquencies - that's the power of ConServe's Letter Service Program.

Letter services allow Clients to outsource all or a portion of their efforts to recover recently past due accounts. This program offers multiple packages ranging from a single letter to a multi-letter, multi-call program.

Prior to placing accounts into full collection, letter services are designed to give students "one last chance" to make full payment or payment arrangements, and avoid the consequences of full collection, credit reporting, additional financial penalties, etc.
During the Letter Service Program the Client has the opportunity to close accounts that have been satisfied by the program. At the conclusion of the program, all open accounts will automatically be transferred to the Client's full collection program with ConServe.

	One Letter Service	Enhanced Letter Service
Service Overview	The One Letter Service is a basic service that provides Clients with one managed notification service.	The Enhanced Letter Service Program provides Clients with a multi-layer notification service.
Contact Frequency/Type	One Letter - 30-Day Notice	Two Letters, Three Phone Calls over a 40-Day Period
Notification Timeframe	Program duration is 30 days from the placement date. There is a five-day grace period prior to account placement into full collection.	Program duration is 40 days from the placement date.
Fee	Client pays Agency a fee per account placed.	Client pays Agency a fee per account placed.
Service Term	Account must stay with ConServe for 12 months uless paid or settled-in-full, deceased, incarcerated, or bankrupt. Letter Service is available one time per account. The terms of the existing Client-Agency Agreement apply on day 36.	Accounts must stay with ConServe for 12 months unless paid or settled-in-full, deceased, incarcerated, or bankrupt. Letter Service is available one time per account. The terms of the existing Client-Agency Agreement apply on day 41.
Special Notes	The Letter Service originates from the Client. Calls and letters direct students to the Client to make payment. Accounts are in a protected disposition to prevent accounts from entering debt counselor work cues. ConServe does not credit report during this program. ConServe does not add collection costs during this program.
Available for primary account placements only. Primary account placements are defined as accounts that have not been in collection with a debt collector, with a service date less than 180 days old, and in which the debtor is not bankrupt. ConServe letterhead may not be substituted for Client letterhead.