When it is time to enlist the services of a third-party accounts receivable management company, ConServe's best-in-class innovative recovery solutions make it easy.
At ConServe, Client satisfaction is our top priority. By acquiring comprehensive information on consumer accounts, processing that information via our data scientists and utilizing highly-complex predictive data analytics we are able to customize the most efficient recovery strategies for their individual situation.
Furthermore, our voice recognition compliance platforms ensure that every communication is audited for process control and regulatory compliance. This voice recognition platform also empowers our world class training organization, ConServe University® and enables daily and real-time training that reinforce our commitment to regulatory compliance and Client performance satisfaction.
Our passion for ethics, compliance and Client satisfaction is The ConServe Advantage®.
Collection Program Key Elements
Accurate identification of the borrower's location is a sophisticated and critical element in the recovery process. ConServe offers one of the most thorough and integrated systems available. By applying a two-level approach, our skilled skip tracers utilize a variety of manual and automated tools to locate borrowers.
Knowledge is power. It's also a key ingredient for success in business. ConServe's proprietary account scoring model provides the unique ability to predict the "contactability" and "collectability" of an account. Our models contain several layers of critical data that together create one of the most effective and successful contact strategies available in the industry. These dynamic scoring models are customized to each Client's portfolios and become more efficient with every successive placement received from the Client.
New placements are initially scrubbed for administrative resolution and debtor status (death, bankruptcy, incarceration, entity out of business, SSN mismatches). Accounts that receive "hits" at this stage are set aside to be resolved as indicated by the Client's scope of work details. Accounts that clear initial scrubs are then scored, either through generic or custom scoring, based on our experience with "best fit" for the Client. These accounts then proceed to a waterfall strategy to obtain phone numbers, places of employment and asset discovery information before continuing to the collection floor for follow up. Accounts can also be sent to credit provider monitoring programs which return essential instant updates (residence, POE, phone number) when the debtor applies for credit.
Collection services for past-due receivables leverage our leading-edge technology infrastructure, our passion for ethics and compliance and our consistently exceptional performance results. Client-focused strategies are used to (1) secure payments in full (2) process compromises based on guidelines set by our Clients (3) establish recurring partial payment arrangements and agreements and (4) enroll accounts in available consolidation and rehabilitation programs (based on the eligibility and best interest of the consumer).
Payment Services: Payment services allow your consumers to have the ability to access their online account information 24x7 and obtain real-time balance information. Under 15 U.S.C. §1692e(2): it is illegal for a Debt Counselor to falsely represent the amount of any debt. This means the accuracy of the account balance information ConServe communicates to your Customers on any given day is inherent in ConServe's continued consumer protection compliance and the outstanding service we provide.
- Account Balance: One source for easy account access
- Payment Profile: Users can view their Payment Schedule and Postdated Payments
- View Payments: All payments are made through the ConServe Client Web Portal® and are documented for easy review
- Contact Us: Questions and Inquiries
- Profile: Ability for Consumers to update demographic information
ConServe works with each Client on a one-on-one basis to set performance objectives and review the Client's specific needs. We develop a complete Client Profile to ensure that the parameters of our business relationship are clearly communicated, outlined and documented to guarantee clearly-defined roles, responsibilities and performance expectations. As part of this process, both the "current" and "target" default rates are discussed and documented. On a monthly basis, performance dashboard reports are provide to every Client via our secure ConServe Client Web Portal® for a formal review of performance and expectations. Client satisfaction is our top priority and our goal is to provide outstanding results. By embracing these principles, we strive to become our Client's top-performing accounts receivable management partner.
Collection Program Options
When utilizing our collection program, our compensation is a direct result of the recoveries that we provide to our Clients. Our agency compensation rates demonstrate a conscientious approach regarding the overall value of our services. We consider the long-term potential recoveries of our Client's portfolio and take into account several factors before providing a customized collection solution.
Upon receipt of accounts, ConServe will provide daily, weekly and monthly remittances to coincide with a full complement of standard performance reporting.