Consumer Financial Protection Bureau (CFPB) Update

Presented by: Pam Murphy, Vice President, Ethics & Compliance Officer, ConServe and Jim McCarthy, Consultant, McCarthy Hatch
Description: This webinar will address the Consumer Financial Protection Bureau's (CFPB) update and the impact on Collection Agencies and the effects that will occur for colleges, universities and first-party creditors.
Originally Recorded: September 26, 2017

View recording: Consumer Financial Protection Bureau (CFPB) Update

Communicating Across Generations

Presented by: ConServe University® in Partnership with Dale Carnegie® Training
Description: This webinar will provide insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
Originally Recorded: May 16, 2017

View recording: Communicating Across Generations

Unfair, Deceptive, or Abusive Acts or Practices

Presented by: Dominic Queirolo, Associate Vice President of Operations, ConServe and Brian Hill, Director of Student Financial Services, Carnegie Mellon University
Description: This webinar covers the CFPB's authority and definition of UDAAP; examples of UDAAPs as outlined in CFPB's Supervisory Highlights & Enforcement Actions; as well as, how to proactively mitigate UDAAP risks. You'll also learn about UDAAP from a school's perspective.
Originally Recorded: March 28, 2017

View recording: Unfair, Deceptive, or Abusive Acts or Practices

Under Pressure: So Much to Do, So Little Time - How to Manage our Stress

Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: Managing stress is like managing time: it's all about managing ourselves. In this module, you will assess your current reactions to stress, then explore ways to clarify where we have a measure of control. Identifying different kinds of stress, and different responses from different people, will help to recognize how to show more of our innate resiliency to internal and external factors we all face. We will identify ways to convert common negative reactions into positive outlooks, with clear action steps.
Originally Recorded: November 15, 2016
Presentation Materials: Download the Slides (PDF) 

View recording: Under Pressure: So Much to Do, So Little Time - How to Manage our Stress

Consumer Financial Protection Bureau (CFPB) Update

Presented by: Pam Murphy, Vice President, Ethics & Compliance Officer
Description: Pam Murphy will address the Consumer Financial Protection Bureau's (CFPB) update and the impact on Collection Agencies and the effects that will occur for Colleges and Universities.
Originally Recorded: October 4, 2016

View recording: Consumer Financial Protection Bureau (CFPB) Update

How to Work with Difficult People: It's Not a One Size Fits All Approach

Presented by: ConServe University® in Partnership with Dale Carnegie Training

Description: This module will help you confront and deal effectively with the behaviors and attitudes of difficult people, rather than react negatively. You will examine difficult qualities and look at yourself to see if you might be a contributing factor. You'll review the concept of the "benefit of the doubt" and apply principles to counter difficult behaviors and attitudes.
Originally Recorded: May 17, 2016

View recording: How to Work with Difficult People: It's Not a One Size Fits All Approach

Stress Management, November 5, 2015

Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: This seminar offers practical techniques to help you keep stress in perspective. Learn tips on time management and how to deal with interruptions. Increase your productivity at work and at home!
Originally Recorded: November 5, 2015

View recording: Stress Management, November 5, 2015

Boot Camp For Leaders

Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: Everyone has the potential to be a great leader. Learn how to become a better, more understanding leader while getting the results you need!
Originally Recorded: July 14, 2015

View recording: Boot Camp For Leaders

Communicate Effectively

Presented by: ConServe University® in Partnership with Dale Carnegie Training

Description: Learn the skills you need to express your ideas clearly, concisely and confidently. Gain tips on how to communicate and build relationships with your coworkers, customers and much more!

Originally Recorded: March 3, 2015

View recording: Communicate Effectively

Team Effectiveness

Presented by: ConServe University® in Partnership with Dale Carnegie® Training
Description: This module provides insights to help you establish and build and effective team, deal with change and difficult team members, and communicate with tact.
Originally Recorded: November 4, 2014

View recording: Team Effectiveness

Communicating Across Generations

Presented by: ConServe University® in Partnership with Dale Carnegie® Training
Description: This module provides insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
Originally Recorded: September 9, 2014

View recording: Communicating Across Generations

Keep Stress and Worry in Perspective

Presented by: ConServe University® in Partnership with Dale Carnegie® Training
Description: In this module, you will examine ways that you lose your perspective on stress and worry in your lives and develop ways of getting your perspective back on track. By using three pillars of perspective; physical, mental, and social, you will develop effective stress management strategies.
Originally Recorded: February 4, 2014

View recording: Keep Stress and Worry in Perspective

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