General Collection Procedures

Account Entered:

ConServe accepts new account placements in a variety of formats including 4 mm DAT tapes, floppy disk, via e-mail or ftp file transfer.

Client Acknowledgment Generated:

ConServe can supply you with individual or batch reports. If your needs are specific, we can design a custom report.

Names Run Through NCOA:

All new account addresses are compared against the U.S. Postal Service National Change of Address database prior to sending the first notice. If a new address is found, we upload this information into our system and the new address prints on the notice. If the address is a confirmed bad address, the mail is suppressed from printing.

Validation Payment Request Notice Sent:

ConServe prepares the required federal (and state) validation and notification requirements for each new account. These notices are laser printed in our off site mail center.

Scan CD-ROM:

All new accounts are systematically passed against a national database of Directory Assistance to search for new numbers, multiple listings of the same last name and listings of adjacent numbers.

Return Mail:

Return mail triggers the assignment of the account to the skip group, where more in depth skip tracing procedures are engaged.

Assigned to Skip Group:

Activity in the skip group is geared toward acquisition of location information and asset verification.

Assigned Collection Group:

Based upon your needs and other variables, accounts are assigned to collection groups within 24 hours of being set up.

Predictive Dialer Scheduling:

Calling attempts on your accounts occur during morning, afternoon, evening and Saturday hours.

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