Presented by: Pam Murphy, Vice President, Ethics & Compliance Officer, ConServe and Jim McCarthy, Consultant, McCarthy Hatch
Description: This webinar will address the Consumer Financial Protection Bureau's (CFPB) update and the impact on Collection Agencies and the effects that will occur for colleges, universities and first-party creditors.
Originally Recorded: September 26, 2017

View recording: Consumer Financial Protection Bureau (CFPB) Update

Presented by: ConServe University® in Partnership with Dale CarnegieĀ® Training
Description: This webinar will provide insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
Originally Recorded: May 16, 2017

View recording: Communicating Across Generations

Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: Managing stress is like managing time: it's all about managing ourselves. In this module, you will assess your current reactions to stress, then explore ways to clarify where we have a measure of control. Identifying different kinds of stress, and different responses from different people, will help to recognize how to show more of our innate resiliency to internal and external factors we all face. We will identify ways to convert common negative reactions into positive outlooks, with clear action steps.
Originally Recorded: November 15, 2016
Presentation Materials: Download the Slides (PDF) 

View recording: Under Pressure: So Much to Do, So Little Time - How to Manage our Stress

Presented by: Dominic Queirolo, Associate Vice President of Operations, ConServe and Brian Hill, Director of Student Financial Services, Carnegie Mellon University
Description: This webinar covers the CFPB's authority and definition of UDAAP; examples of UDAAPs as outlined in CFPB's Supervisory Highlights & Enforcement Actions; as well as, how to proactively mitigate UDAAP risks. You'll also learn about UDAAP from a school's perspective.
Originally Recorded: March 28, 2017

View recording: Unfair, Deceptive, or Abusive Acts or Practices

Presented by: Pam Murphy, Vice President, Ethics & Compliance Officer
Description: Pam Murphy will address the Consumer Financial Protection Bureau's (CFPB) update and the impact on Collection Agencies and the effects that will occur for Colleges and Universities.
Originally Recorded: October 4, 2016

View recording: Consumer Financial Protection Bureau (CFPB) Update

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