Presented by: ConServe University® in Partnership with Dale Carnegie Training

Description: This module will help you confront and deal effectively with the behaviors and attitudes of difficult people, rather than react negatively. You will examine difficult qualities and look at yourself to see if you might be a contributing factor. You'll review the concept of the "benefit of the doubt" and apply principles to counter difficult behaviors and attitudes.
Originally Recorded: May 17, 2016

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