About the Company
 
 
History and Philosophy
Continental Service Group Inc. was incorporated in New York State on September 12, 1985. Today, all of our collection and accounts receivable management services are consolidated under the name of ConServe. Mark E. Davitt is president and treasurer.
If you are in business, any type of business, debt is as inevitable as death and taxes. The question then becomes - what is the best way to minimize losses? Since 1985, ConServe has focused on collecting service receivable debt, reducing our Clients’ administrative burden, accelerating Client cash flow and reducing losses by achieving the highest possible recovery rates on the accounts placed with us. Today, we also provide accounts receivable management, pre-collect, training and consulting services. Our revenues are derived from fee-for-service arrangements or produced through the contingency fees charged upon the successful collection of those accounts.
ConServe is dedicated to serving the needs of our Clients. We strive to develop professional, long-term relationships with each of our Clients by responding to their needs with a truly customized program that gets results. Since 1985, we have distinguished ourselves among our peers because we consistently deliver on our promises.
ConServe has enjoyed consistent growth because of a strong commitment to our corporate philosophy. The following corporate characteristics that define ConServe give us the ability to effectively handle your collection accounts.
  • Over 15 years of experience dedicated to service debt collection.
  • A total commitment to administrative compliance with federal and state regulations as well as Client specific needs and requirements.
  • Superior employee training and extremely low employee and management turnover.
  • A solid investment in technology to enhance the effectiveness of our staff.
  • On going and aggressive Client driven internal quality control checks.
  • Growth through solid strategic planning and consistent results.
    • Top
     
    The Foundation of Our Success
    We understand that our consistently high performance levels can not be achieved without the qualified personnel to execute the daily workload, which leads us to the foundation of our success. . . OUR PEOPLE.
    ConServe employs professional debt counselors who have made the company’s Commitment to Excellence. ConServe maintains one of the lowest turnover rates of any agency in the industry. This is clearly a reflection of our positive work environment and high ethical standards. As you know, low turnover means better results for our Clients.
    ConServe has also earned a leadership position within our industry. We attend seminars, are members of key industry organizations and we work hard to stay informed of changing federal and state regulations affecting both our own industry and those of our Client organizations.
    Top
     
    Technology
    The backbone of our success lies in our strong commitment to technology. ConServe is beginning to embrace the kind of true computer-telephony integration that will change the expectations of our Clients forever and clearly revolutionize the collections industry. This true integration of data and voice delivers screen pop-up applications to enhance both Client service and debtor communication and allow automatic tracking of all account activity.
    Right now, we are implementing a number of leading edge systems and solutions that will transform our operations, including:
    • Digital telephone technology with automatic call distribution and variable and programmable call vectoring that will allow us to adapt to incoming call volume automatically, giving a better level of service to our Clients.
    • Advanced call locator technology that goes well beyond Caller I.D. to help us effectively locate and contact your accounts.
    • Integrated predictive dialers that don’t just interface, but are truly integrated with our computer software. Therefore, we will be able to simultaneously update our database records, while eliminating duplicate calls and increasing quality assurance.
    • Digital Voice Recording records the actual voice communications between our staff and your debtors. This technology is tangible evidence of our commitment to quality.
    Our new, state-of-the-art Interactive Information Center (IIC) gives Clients instant access to up-to-the-minute aggregate account status and detailed account information. We are also expanding our mass storage and enhancing our on line query capabilities to give you the ad hoc reports you need, when you need them.
    In addition, the IIC provides consumers with a 24-hour/7-day automated vehicle for making payments or payment arrangements, according to the very specific guidelines established by you. IIC technology also offers a very cost effective vehicle for contacting high volume accounts.
    Top
    Home