Presented by: ConServe University® in Partnership with Dale Carnegie® Training
Description: This webinar will provide insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
Originally Recorded: May 16, 2017
Presented by: Dominic Queirolo, Associate Vice President of Operations, ConServe and Brian Hill, Director of Student Financial Services, Carnegie Mellon University
Description: This webinar covers the CFPB's authority and definition of UDAAP; examples of UDAAPs as outlined in CFPB's Supervisory Highlights & Enforcement Actions; as well as, how to proactively mitigate UDAAP risks. You'll also learn about UDAAP from a school's perspective.
Originally Recorded: March 28, 2017
View recording: Unfair, Deceptive, or Abusive Acts or Practices
Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: This module will help you confront and deal effectively with the behaviors and attitudes of difficult people, rather than react negatively. You will examine difficult qualities and look at yourself to see if you might be a contributing factor. You'll review the concept of the "benefit of the doubt" and apply principles to counter difficult behaviors and attitudes.
Originally Recorded: May 17, 2016
View recording: How to Work with Difficult People: It's Not a One Size Fits All Approach
Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: Managing stress is like managing time: it's all about managing ourselves. In this module, you will assess your current reactions to stress, then explore ways to clarify where we have a measure of control. Identifying different kinds of stress, and different responses from different people, will help to recognize how to show more of our innate resiliency to internal and external factors we all face. We will identify ways to convert common negative reactions into positive outlooks, with clear action steps.
Originally Recorded: November 15, 2016
Presentation Materials: Download the Slides (PDF)
View recording: Under Pressure: So Much to Do, So Little Time - How to Manage our Stress
Presented by: ConServe University® in Partnership with Dale Carnegie Training
Description: This seminar offers practical techniques to help you keep stress in perspective. Learn tips on time management and how to deal with interruptions. Increase your productivity at work and at home!
Originally Recorded: November 5, 2015